FAQ

• Israel: 7–14 business days after processing.
• International: 14–28 business days, depending on location and customs clearance.

Yes! We ship worldwide. Customs duties, import taxes, or fees are the responsibility of the customer.

Yes. Once shipped, you’ll receive an email with tracking details.

Shipping carriers may occasionally experience delays. If your order hasn’t arrived within the estimated timeframe, contact ReutHarel.Info@gmail.com

Items can be returned within 14 days of delivery, unused, unworn, and in original packaging with tags attached.

• Earrings (for hygiene reasons)
• Custom-made or personalized items
• Items marked as Final Sale

Email ReutHarel.Info@gmail.com with your order number and the item you wish to return. We’ll guide you through the process.

Yes, exchanges are possible for size, color, or other items, depending on stock availability. Contact our support team to request an exchange.

We accept all major credit/debit cards, PayPal, and other secure online payment methods.

Refunds are processed within 7–14 business days after we receive and inspect returned items. Refunds are issued to the original payment method.

Shipping costs are non-refundable unless the return is due to our error or a defective item.

Contact ReutHarel.Info@gmail.com immediately with photos of the item. We will resolve the issue promptly, with a replacement or refund.

No, you can check out as a guest. Creating an account helps track your orders and saves your preferences.

Orders can only be modified or canceled before processing. Contact ReutHarel.Info@gmail.com as soon as possible.

If your package is confirmed lost by the carrier, contact our support team. We will investigate and assist in replacement or refund.

Yes! Gift wrapping is available during checkout for select items.

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